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GENERAL TERMS AND CONDITIONS
RESERVATION AND CANCELLATION POLICY
It's our policy to maintain and guarantee your tour as much as we
can. Likewise you have to guarantee us commitment by paying an
agreed deposit of 75% of the total tour fare and the balance at
least 30 days before the tour begins. In the event of less than 30
days bookings full amount shall be remitted.
In the event that you're unable to travel due to unavoidable
circumstances and that reservations are cancelled, reduced in length
of stay or reduced in numbers, our company will negotiate waiver for
cancellations charges but in the event where it is impossible, the
following cancellation levies will apply.
These are the cancellations fee set up by the Hotels and lodges Act
to protect them from loses and disputes that might occur due to
circumstances beyond their control.
From the date of Tour/Accommodation:
PEAK SEASON MID/LOW SEASON
0 - 7 Days 100% 0 - 7 Days 100%
8 - 14 days 50% 8 - 14 Days 50%
15 - 35 days 25% 15 - 35 days 15%
Our Tour package Rates
Includes all expenses in respect of vehicle and driver as per
itinerary, meals on safari, entrance fees to National Parks and Game
Reserves. Price are based on tariffs and other costs prevailing at
the time of printing and are subject to change without prior notice.
Tours prices are only guaranteed upon full payment of tour fee.
Transportation and Car Hire Services:
Cars, Minibuses, Land-Rovers or Coaches will be provided according
to the route and number of clients. The company reserves the right
to employ the services of subcontractors. English - speaking
drivers/guides are provided. We also provide other foreign language
driver guides upon request.
Accommodation:
Based on minimum two people sharing a twin room. where possible
rooms with private bath are requested. Single rooms are available at
an additional cost but very limited.
Alteration and Diversion of Tours
It is our intention to adhere to the published itineraries but
should we under an unforeseen circumstances forced to alter the
same, the company reserves the rights to do so. It also reserves the
right to decline to accept or retain any person as a member of any
tour at anytime, in which case an equitable amount will be refunded.
Liability Clause
Hirola Tours and Safaris
and its agents act only as agents of the tours, transport, etc and
shall not be liable for injury, delays, loss or damage in any
manner. The company's liability to passengers carried in its own
vehicle is governed by the laws of the country in which the tour
takes place and no other country. All claims are subject to the
jurisdiction of the courts of the country in which the actions
arises. The company reserves the right to employ subcontractors for
all or part of the services and it shall not be held responsible for
loss or damages to luggage.
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